Why RE/MAX Luna? What should the consumer require a real estate agent to sell their home? You must first of all demand that you be a real estate professional, that is, that you are knowledgeable about the market, that you are committed to the sale of your property, and that you have full dedication in the sale of your home And when it comes to buying it? The buyer must require the agent to have a global knowledge of the real estate market, that is, not only must require an absolute knowledge of what he is selling, but the real estate agent is obliged to know all the processes of the purchase and sale of real estate. What differential services does RE/MAX offer to the consumer? RE/MAX services are different because RE/MAX is different. RE/MAX offers an exclusive treatment and service from the very first moment. The services that identify RE/MAX are the valuation of real estate, legal services, financial services, MLS, own advertising agency, exclusive website of each property, renovations, removals, insurance. All these services differentiate us from the rest and allow us to have an identity of our own. What is the RE/MAX working system based on? It is based on a series of processes that start with a valuation of the property to be sold, recommended to the owner what the sale price should be The next step once the sale price has been established is a specific marketing plan for the sale of the property, depending on the characteristics of the property are studied which are the means of promoting the house most suitable for the sale of the same, writings, mailing, mailboxes, placing the poster, etc. The property with all the features and photographs of the property is then uploaded to the RE/MAX web page, and this way the property automatically appears on the MLS system and on more than 50 real estate portals. The RE/MAX work system forces the excellent attention of the client, to know exactly what people are looking for and not waste time on unnecessary visits, in this way the time of the realtor is optimized very valuable and does not bother the owner with meaningless visits. Finally something very important in the RE/MAX work system is the synergy that exists with the client, that is, continuously the RE/MAX agent informs the owner of everything he is doing for his house and the results of calls, visits, offers, in such a way that the owner has absolute control as to the work of selling his property What areas of the purchase process does the RE/MAX agent participate in? The RE/MAX agent intervenes in all buying and selling processes, which starts from the moment the RE/MAX agent teaches the client the house of his dreams to the delivery of keys. The RE/MAX agent prepares the necessary documents for the signage of the house, provides financing to buyers if necessary, and finally intervenes in the deed of purchase and sale, providing advice to the client at all times. What knowledge must a real estate agent have to provide good customer service? The RE/MAX agent has them, as it has at its disposal a continuous training in the RE/MAX School. You must have knowledge among others, in tax, financial, real estate valuations, real estate law, marketing and sales. What aspects lead the client to opt for a real estate agency or another? I think the client is looking for a serious and professional agency. Look for an agency with great possibilities, that has an important position in the sector, but above all look in this agency for a professional in the real estate sector. This is a people business and the client that ultimately makes one agency or another, is that the real toe with which it is prepared and that it knows how to transmit confidence and security Why should a customer exclusively assign a property? Firstly because it is the only way to sell a property at the best price in the shortest possible time. The client makes sure that the real estate agency will put all efforts into selling his home, that is, he will invest money in the sale of his house to sell it in the shortest possible time. How does MLS benefit the customer? MLS is a multiple list of properties, in which real estate professionals share their properties. This system is unbeatable and innovative in Spain, which offers the customer all the possibilities of the market. The operation is very simple, the real estate agent who has captured the property dumps it in the MLS, and since then the property has an unbeatable network of points of sale, through which the property can be sold independently of the name of the real estate company, and always acting through the real estate agent of that property. What advice would you give to the customer who wants to buy or sell their home? The client would tell him to choose a real estate professional both to buy and sell a house, because he is the best person to advise him on all the issues related to the purchase and sale of real estate. It's going to buy time, money, and avoid possible upsets Also my advice is to compare the agencies working in the real estate sector, and will distinguish the RE/MAX agent and the RE/MAX brand symbol of a solid and professional work system, among all others.